KYC Verification Guide: Documents, Photos and Review Status
Use this guide to check the information requested before submitting KYC, prepare readable files, and troubleshoot a rejected review. qq-poker.com.tw provides QQPK information and user guides. Account and document handling, game and transaction services may be provided through QQPK-designated domains or the QQPK app. This page cannot sign in to or read your account. The required document types, file limits and verification steps should match what your logged-in account currently displays.
New to QQPK? Start with the QQPK (QQPoker) English information portal, then use the QQPK security checks to review account, download and data risks.
Check before submitting
- Confirm that the account belongs to you and that the name, date of birth and contact details are entered correctly.
- Read the current document type, front/back, file format, size and validity requirements shown on the upload page.
- Submit a selfie, live face check, proof of address or payment information only when the official account page requests it.
- Use the upload entry inside the website or app; do not send identity documents through an unfamiliar message link.
Prepare document images
- Use a valid document listed on the account page and make sure the identifying fields match the registration details.
- Capture all four corners and avoid glare, shadows, fingers, blur or cropping.
- Do not alter text or combine images. If both sides are requested, upload each side as a clear file.
- Provide proof of address or another supporting file only when requested, using the date range stated on the screen.
Selfie or live face check
- If the process requests a selfie or live check, use even lighting and keep your face and the specified document details visible.
- Never use another person's document or include a password or two-factor code in the image.
Track the review status
Pending
Wait for the account page to update and avoid uploading conflicting versions.
More information required
Read each reason and resubmit the matching file through the same official upload area.
Rejected
Save the message, ticket or reference number before contacting official support.
Completed
Confirm that the account status changed; any later re-verification depends on the account notice.
Review time and account functions
There is no verified public review time that applies to every account. Processing can depend on image quality, matching data, additional-document requests and risk review. Whether KYC is required for a specific deposit, withdrawal or account function should be confirmed in the logged-in account, and completion does not guarantee faster processing.
Frequently asked questions
Which documents are required?
Prepare only the document types currently listed on the upload page. Requirements can differ by region, account status and verification stage.
What should I do after a rejection?
Check the name, validity, full image, glare and obstruction, then retake the file according to the stated reason. If the reason is unclear, provide the reference number to official support.
Can I send an ID to support?
Prefer the account's official upload area. Do not send a complete identity document in social or private messages unless the official workflow explicitly instructs you to do so.
Can this public page check my KYC status?
No. This public information page cannot sign in to, read or process any QQPK account, identity document or review status. Check your status only through your logged-in account on a QQPK-designated domain or app, or use the official support route shown there.
